What are the different pricing plans?
PDFRun offers three pricing plans — Basic, Pro, and Enterprise. You may visit PDFRun’s pricing page to learn about the plans and their individual rates, as well as their respective advantages.
Can I try PDFRun for free before subscribing to a plan?
Yes. You can fill out, edit, sign, and manage your documents with a trial account. This would allow you to know how our features work and help you assess if PDFRun is the right platform for your requirements.
When does my subscription begin?
Your subscription begins the day you subscribe to a free trial or plan.
What are the payment options?
Currently, PDFRun only accepts payment using a debit or credit card.
Can I negotiate my pricing plan?
The pricing for the Basic and Pro plans are non-negotiable; however, for the Enterprise plan, we can provide a rate suitable for your requirements.
You may email your Enterprise Plan pricing inquiry to [email protected] for us to review a suitable rate for your requirements.
In which currency will I be billed?
While PDFRun is available worldwide, the currency in which you will be billed is U.S. dollar.
How do I upgrade my subscription?
As a Basic plan subscriber, you may upgrade to a Pro or Enterprise plan. To do this, you need to access your account dashboard. Click on Upgrade at the top-left part of the page to view your options. This will prompt a pop-up box to appear, giving you the option to upgrade to either a Pro or Enterprise plan.
As a Pro plan subscriber, you may upgrade to an Enterprise plan. To do this, you need to access your account dashboard. Click on Upgrade at the top-left part of the page to view your option. This will prompt a pop-up box to appear, giving you the option to upgrade to an Enterprise Plan.
As an Enterprise plan subscriber, you may add more members to your account. To do this, you need to access your account dashboard. Click on Upgrade at the top-left part of the page. This will prompt a pop-up box where you can determine the number of members you will add to your account.
When will I be billed after subscribing?
Your card will be charged instantly when you subscribe to a plan. You will receive a detailed receipt via email. Moreover, depending on your subscription plan, you will be billed monthly or yearly.
Can I cancel my subscription?
Yes, you may cancel your subscription at any time. To do this, go to your dashboard and select the account setting menu. Under subscription settings, you may update your plan.
Can I update my billing information?
Yes. Through the account setting on your dashboard, you can update your billing information. PDFRun will use your current billing information to bill you.
Do you store my payment information?
PDFRun uses third-party billing services and has no control over these services. Rest assured, we commit to keeping your data secure and safe by using only third-party billing services that utilize encryption technology to protect your payment information from illegal use.
For subscriptions, the debit or credit card details our clients use are stored in the payment gateway’s database in order to process their subscription renewals for payment cycles easier.
How do I refund a subscription fee?
Refunds are subject to PDFRun’s terms and conditions and undergo a thorough review. We recommend that you talk to one of our support specialists by calling our toll-free number 1-888-245-8984 to learn more about the process.
Do you send order receipts?
Yes. Every time we charge your account, we send a detailed receipt to your email.
Will my subscription automatically renew?
Unless you cancel your subscription, it will automatically be renewed. Your credit card will be charged depending on your subscription plan of either monthly or yearly.
Why did my renewal payment fail?
Failure in the processing of subscription renewal may be due to several factors. We will notify you if your automatic payment was not successful. Nevertheless, you may talk to one of our agents by calling our toll-free number 1-888-245-8984 to resolve any issues related to billing.
Is there a minimum term for my subscription?
The minimum term for your subscription will solely be dependent on your choice. We offer monthly and yearly subscriptions billed on a per month and yearly basis respectively.